Security

Avoid lottery scams

Scammers may try to trick you into thinking you've won.

Remember:

  • Don't pay money to anyone who claims you've won
  • Don't give your details to someone who contacts you unexpectedly
  • Don't select links in unsolicited emails - even if they use a real company's name or logo
  • If you (or your syndicate) didn't buy a ticket, there's no chance you've won

If you think you have been the victim of a scam, contact Action Fraud on 0300 123 2040.


Scam emails, phone calls and letters

Scammers may use emails, phone calls or letters which try to trick you into thinking you've won a lottery prize and may use real organisations' logos in their emails or letters, such as Local Lotteries, Isle of Lewis Lottery, any other Local Lotteries area logo's, the European Union or even the United Nations.

They do this so that they can ask you for money to release the prize or for your personal details, which they can use to try to steal your identity.

Local Lotteries will only send you emails from the accounts listed in the Local Lotteries Emails section

Scammers may be able to send out emails which appear to be from a genuine email address, such as the ones listed on this page. They can also create fake websites (also known as 'Spoof websites') which appear to be genuine websites and may even show a genuine website address in your browser bar, for example, www.locallotteries.co.uk.

If you are in any doubt whatsoever about an email you have received, please do not select any links in it. Instead, type the website address directly into your browser. Any prizes which you wish to claim can be done so from your Local Lotteries account – it is not necessary to select links in emails we send to you to claim your prizes.

Remember that we will never ask you for money to release a prize and we do not give details of winning prize amounts in our emails.

Spoof websites

Spoof websites (known as 'phishing' websites) are fake sites created by scammers to look like real company websites, such as bank websites. Scammers send out emails which ask you to enter your account details, with a link to the fake website. They will then collect your account details from the fake website and use this information to access your account.

Spoof websites look very real and can be difficult to spot. To make sure you're on our site, type www.locallotteries.co.uk directly into your browser, rather than selecting links in emails.

More information

For more information about online security, visit www.getsafeonline.org


Emails

The only email account that Local Lotteries use is: locallotteries.co.uk@gmail.com


Keep your details secure

  • Stay safe online by creating a secure password and protecting it confidentially.
  • Choose a password that you can remember, yet other people would find hard to guess
  • Have different passwords for all your online accounts
  • Keep your passwords private - don't share it with anyone or write it down where someone could find it
  • Change your password frequently in order to uphold personal security

Choosing a good password

  • Passwords should be at least 8 characters in length to be considered "strong" with at least 1 number and better still characters that are not letters and numbers.
  • Avoid repeating characters or sequential characters (e.g. locallotteries1111 or locallotteries1234)
  • Avoid using your name, spouse's name, pet's name, birthdays, or any other personal information that people can easily obtain. (e.g. if you have a public Facebook account with many pictures/posts of your favourite football team, please do not make your password the name of the football team as this is a hacker's dream)
  • Do not use words that relate to Local Lotteries in your account

Contact us

If you believe someone has accessed your Local Lotteries Account, contact us via the "contact us" page on this website